Delivery & Returns - Triocean Surf | Surfboards, Xcel Wetsuits, Surfboard Blanks
We are open 7 days a week, 9-5pm ›

Delivery & Returns


Free UK Delivery When you order over £75 Same day order dispatch*

Mainland UK Delivery (to most postcodes):

Same day dispatch Monday-Friday if ordered before 11:00am


Free Delivery (Orders over £50*):

Usually 3-5 days

*Not including bulky items, surfboards or surfboard blanks.


Standard Delivery:

Usually 3-5 days – £3.95


Special Delivery:

Monday-Thursday: If ordered before 12pm (usually next day*) – £9.95

*This is usually a Next Day service. We will do everything we can to get your order to you as quickly as possible, however some circumstances are outside of our control and your order may experience a slight delay.


Surfboard Delivery:

Shortboards – £19.99

Minimals up to 8’0 – £30.00

Longboards over 8’0 – Collection only


Surfboard Blank Delivery:

Up to 2 surfboard blanks of any length – £59.95

Up to 4 surfboard blanks of any length – £119.90

Free collection available from store

Other surfboard/surfboard blank shipping options are available on request, for an exact quote please add the items to your cart and start the checkout process. If a delivery price does not show please contact us.


Polyester Resin and all Haz-Chem Deliveries:

All of our polyester resin and all other haz-chem (ie. wax-in-styrene) shipments are shipped with the correct labels and abide by the applicable laws and regulations.

We can only ship polyester surfboard resin and other haz-chem materials to mainland UK

Up to 5kg – £15.50

Every additional 5kg – plus £15.50

Free collection available from store


Cloth Delivery:

Our cloth can be shipped in 2 ways – folded (for repairs) and rolled (for surfboard shaping).

Folded cloth falls under our Standard Delivery terms but for rolled cloth the charges are as follows:

Rolled cloth – additional £10 on top of other shipping rates


Bulky Items Delivery:

Bulky items are items such as surfboards, surfboard blanks, stand up paddleboards, paddles, bodyboards, kayaks etc.

Free collection available from store

Shipping is not always available at an economic level on some of these items, but you can always collect for free from our store.

For any queries or an exact delivery quote on these items, please go through to the checkout and contact us if a shipping fee for your location isn’t available.

 

For details on larger quantities of polyester resin, surfboards or surfboard blanks or for any delivery or general enquiries please contact us via email or call us on 01548 854676.

 


 

Please note, all delivery times are our best estimate.

 


European Delivery:

We are very sorry that we can no longer ship orders outside of Mainland UK.

Please contact us via email or call us on 01548 854676 if you have any queries about postage and packaging.

 


International Delivery:

We are very sorry that we can no longer ship orders outside of Mainland UK.

Please contact us via email or call us on 01548 854676 if you have any queries about postage and packaging.

 


Our 30 Day Returns Policy

Yes, that’s right – you’ve got 30 days! As long as the item* and it’s packaging is undamaged and unused you can return your item to us for a refund up to 30 days after your purchase date:

All items are checked before being dispatched. If any damage is noticed on arrival, please sign accordingly if asked for a signature. Please contact us via email and/or phone as soon as possible to arrange return and replacement of your item/s if required. This does not affect your statutory rights. Unfortunately we cannot offer an exchange or a refund on any item where the product packaging has been removed or damaged. This is because we cannot then sell the returned item as new. Wetsuits and accessories can be tried on for fit and returned as long as they are in their original state when returned; this includes having all tags in place as when the product was sent to you.

*Due to hygiene issues we cannot offer refunds on some of our items. These products are listed below:

If you have any queries regarding returning goods please do not hesitate to contact us on 01548 854676 or send is an email via our contact form.


Christmas opening times:

Open up to and including 24th December, 9am – 5pm

Closed Christmas Day and Boxing Day

Open 27th, 28th, 29th, 30th and 31st, 9am – 5pm

Closed New Years Day

Open from 2nd Jan, 9am – 5pm

Last Christmas posting times – Note these are guidelines and NOT GUARANTEED

Standard UK delivery – 16th December

Special delivery (usually next working day, Monday – Thursday) – 19th December

Blanks, surfboards and resin – 16th December


Socialise & share with us

Sign up to our newsletter or join us on Facebook, Twitter, Instagram and Google+ to receive our latest news and offers.