Buying From Us - Triocean Surf | Surfboards, Xcel Wetsuits, Surfboard Blanks
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Buying From Us

Important Information When Buying From Us…

You will be asked to enter your billing address when purchasing from our website. This address must match your credit/debit card address; a non-matching address will result in our security system rejecting your order.

Your delivery address can be anywhere that you wish for your purchase to be delivered to.
If you require any help or advice before ordering from us please do not hesitate to contact us.

Payment Processed by Sage Pay

To process payment for our orders we use the Sage Pay payment solution. At no time do we see or have access directly to any of your credit card information.

Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.

Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

Read more about the Sage Pay solution at the Sage Pay:

Transaction Security

All transaction information passed between our website and Sage Pay is encrypted securely. No card holder information is ever passed unencrypted and any messages sent to or from Sage Pay are signed to prevent tampering, nothing passed to the Sage Pay system can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once in the Sage Pay system, all sensitive data is secured. The encryption keys are held on state-of-the-art, tamper proof systems, making them all but impossible to extract. The data they hold is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.

Taking Payment

Money is only transferred from your account once we have received you order and are certain we are able to fulfil your order. You will receive confirmation of the order having been sent for processing and payment being completed via e-mail. If there are an problems we will contact you before proceeding.

Refunds Policy

View our returns policy page for more information.

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