All items are checked before being dispatched. If any damage is noticed on arrival, please sign accordingly if asked for a signature. Please contact us via email and/or phone as soon as possible to arrange return and replacement of your item/s if required.
This does not affect your statutory rights.
Unfortunately we cannot offer an exchange or a refund on any item where the product packaging has been removed or damaged. This is because we cannot then sell the returned item as new.
Wetsuits and accessories can be tried on for fit and returned as long as they are in their original state when returned; this includes having all tags in place as when the product was sent to you.
This does not affect your statutory rights.
Unfortunately we cannot offer an exchange or a refund on any item where the product packaging has been removed or damaged. This is because we cannot then sell the returned item as new.
Wetsuits and accessories can be tried on for fit and returned as long as they are in their original state when returned; this includes having all tags in place as when the product was sent to you.
Due to hygiene issues we cannot offer refunds on some of our products. These products are listed below:
- Ear plugs/ ear putty etc
- Sun creams, skin lotion etc
If you have any queries regarding returning goods please do not hesitate to contact us on 01548 854676 or send is an email via our contact form.
